Job Description

Position Title: Customer Services Co-Ordinator – Day Shift
Department: Simcott Property
Reports to: Operations Manager

Summary of Position
As a Customer Service Co-Ordinator you will be responsible for providing a friendly and professional service to clients and customers at all times. You will have your own set of clients where you will be required to arrange the repairs of defects and snagging reported by the client, by booking in either operatives or subcontractors to complete the works.
You will receive defect orders via telephone and email and will need to be able to deal with these in a timely manner whilst keeping the client updated with progress at all times.
Building strong relationships with the clients and customers is important so excellent communication skills are key.
Daily hours are 8.30am to 5pm based in our office in Witham, Essex.

Duties
• Answering the telephones in a polite and professional manner at all times and message taking where necessary.
• Handling the inbox for daily defects and updates.
• Processing daily defects using the internal system, updating the call log and changing the status of jobs as they progress.
• Reporting back to clients, keeping them informed of progress of work.
• Producing weekly reports to send to clients.
• Ensuring timelines set by clients are met and notifying them of any delays.
• Updating client records such as new plot registrations.
• Booking work for tradesmen as required, ensuring the correct trade is booked for each job.
• Liaising with external sub- contractors.
• Communicating with customers to ensure works carried out have been completed to a satisfactory conclusion.
• Ensuring that all administrative duties are completed.
• Being proactive with works to be booked in but also reactive with emergencies that may arise.
• Conducting a detailed handover at the end of each day shift to the evening staff so they can continue to progress works and contact the customer if required.
• Ad hoc duties may be required.

Qualifications & Experience
Although no formal qualifications are required, a customer service or building industry background would be preferable although not essential.
Excellent communication skills, both spoken and written is a must.
Good IT skills and knowledge of Microsoft Word, Excel & Outlook is essential – full training will be provided on our internal system.

Please include an up to date CV and covering letter with your application