How we Operate
Group Director
Responsible for the overall Health & Safety of all employees, setting goals, targets and giving direction for the business.
Operations Manager
Oversees the whole Customer Care process from initial enquiry through to completion of works.
Production Manager
Oversees the whole production process from start to finish of all jobs.
Customer Care Manager
Meets with Customers to review jobs and put quotes, programmes, risk and method statements together to ensure works can be booked in accurately.
Office Manager
Responsible for the daily administrative processes.
Out of Hours Manager
Responsible for the Out of Hours team and ensuring that any emergency call-outs are dealt with efficiently.
Supervisors
In office and on-site supervisors to assist the managers in supporting the teams to complete jobs
Co-Ordinators
Daily, managed and out of hours teams that support their managers in administering the customer care process
Operatives
Carries out the remedial works that have been booked in by the Co-ordinators.
Part of Simcott Group
Simcott Group is an established organisation within the construction industry, providing services including Recruitment, Property, Maintenance, Design, 24 hour services and many more. Please see below for more information on the companies within our group.
FAQ's
This scheme has been designed to give homebuyers of new build properties a way to dispute or make a formal complaint against the building developer if they do not believe their home has been built in accordance with the New Homes Quality Code.
This will allow homebuyers to seek compensation from the developer if their complaint is awarded in their favour.
The New Homes Quality Code has been put in place to give new homebuyers the peace of mind that they will be moving into a house that has been completed to a high standard. The new code will give extra protection to homebuyers even before they move in. It will also allow homebuyers to be able to instruct a professional snagging contractor to attend and carry out a pre-completion inspection before they move in to ensure any snagging items that are reported can be resolved prior to completion date.
The New Homes Ombudsman will make it a requirement for all developers to apply and then remain a member of the scheme. Where developers breach the requirement to be a part of the scheme the Ombudsman will be able to create an enforcement framework which will mean
If you have raised a formal complaint to your developer and do not feel that it has been addressed to your satisfaction, then you will be able then escalate this to the New Homes Ombudsman. The scheme is due to be launched towards the end of 2022 and more information will be provided nearer the launch date.
Any homebuyer that has bought a new build property from a developer. A developer can be defined by either those that have created new homes from construction of new buildings or new homes that have been created within existing ones such as conversions to new homes. Complaints can be raised about developers within the first two years of buying your new build property. This will cover issues with the home but also the quality of work by the developer and their conduct.