Summary

Crest Nicholson are an out of hours provider, we become the customer service provider during the hours of 5:00 – 8am weekdays and all weekend and bank holidays

Issue to be resolved

Customer called in with an emergency as their patio door lock had failed and their house was not secure

Action taken

Original contractor was called out as per the contract we have in place with our client, they did not respond within the timeframe allowed, which enabled us to instruct another locksmith to attend as an emergency to rectify the issue.

Result

Emergency Locksmith stated 4 hour attendance but attended within 2 hours, they were able to replace the barrel of the lock leaving the resident secure and happy

Testimonial

Customer was called to confirm they were happy with the quick attendance and professionalism of the engineer

Contact Us

Simcott Property (Head Office)
26 Atlantic Square
Station Road
Witham
Essex
CM8 2TL

Day opening times
Mon – Fri 08:00 – 17:00

Out of Hours opening times
Mon – Fri 17:00 – 08:00
Plus Weekends and Bank Holidays

Telephone – 0800 122 3190
Email – hello@simcott.co.uk

Locations of Operations

The Locations of where we carry out works but not limited to are:

  • Norfolk
  • Suffolk
  • Essex
  • Hertfordshire
  • London
  • Kent
  • Guildford
  • Berkshire
  • Gloucester
  • Oxfordshire
  • Midlands