Recruitment

Job Description

Position Title: Customer Services Co-Ordinator – Out of Hours
Department: Simcott Property
Reports to: Out of Hours Manager/Operations Manager

Summary of Position
Our business offers 24/7 emergency defect cover on behalf of our clients, within new build properties. As a Customer Service Co-Ordinator (Out of Hours) you will be responsible for always providing a friendly and professional service to clients and customers.
You will receive emergency defect repairs via telephone and email and will need to be able to deal with these in a timely manner whilst keeping the client and homeowner updated with progress at all times.
Building strong relationships with the clients and customers is important so excellent communication skills are key.
This position is shift work including evening and weekends, based in our office in Witham, Essex.

Duties
• Answering the telephones in a polite and professional manner at all times and message taking where necessary.
• Diagnosing emergency calls to assess if an out of hours appointment is required.
• Communicating with homeowners and keeping them updated on progress of their works.
• Liaising with subcontractors and booking appointments for them to attend to emergencies.
• Contacting homeowners to confirm daily defect works have been completed to a satisfactory conclusion and closing the job on the internal system.
• Producing reports for clients on outstanding works and informing them of any out of hours defects that arise.
• Assisting the day team with any administrative duties.
• Sourcing new trades to add to the subcontractor database.
• Producing weekly reports to send to clients.
• Ensuring timelines set by clients are met and notifying them of any delays.
• Updating client records such as new plot registrations onto the internal system.
• Being proactive with works to be booked in but also reactive with emergencies that may arise.
• Conducting a detailed handover at the end of each shift so that your colleagues can continue to progress and conclude works.

Qualifications & Experience
Although no formal qualifications are required, a customer service or building industry background would be preferable although not essential.
Excellent communication skills, both spoken and written is a must.
Able to work well on their own (lone working overnight is part of the shift pattern) or as part of a team.
Good IT skills and knowledge of Microsoft Word, Excel & Outlook is essential – full training will be provided on our internal system.

Please include an up to date CV and covering letter with your application

Job Description

Position Title: Customer Services Co-Ordinator – Day Shift
Department: Simcott Property
Reports to: Operations Manager

Summary of Position
As a Customer Service Co-Ordinator you will be responsible for providing a friendly and professional service to clients and customers at all times. You will have your own set of clients where you will be required to arrange the repairs of defects and snagging reported by the client, by booking in either operatives or subcontractors to complete the works.
You will receive defect orders via telephone and email and will need to be able to deal with these in a timely manner whilst keeping the client updated with progress at all times.
Building strong relationships with the clients and customers is important so excellent communication skills are key.
Daily hours are 8.30am to 5pm based in our office in Witham, Essex.

Duties
• Answering the telephones in a polite and professional manner at all times and message taking where necessary.
• Handling the inbox for daily defects and updates.
• Processing daily defects using the internal system, updating the call log and changing the status of jobs as they progress.
• Reporting back to clients, keeping them informed of progress of work.
• Producing weekly reports to send to clients.
• Ensuring timelines set by clients are met and notifying them of any delays.
• Updating client records such as new plot registrations.
• Booking work for tradesmen as required, ensuring the correct trade is booked for each job.
• Liaising with external sub- contractors.
• Communicating with customers to ensure works carried out have been completed to a satisfactory conclusion.
• Ensuring that all administrative duties are completed.
• Being proactive with works to be booked in but also reactive with emergencies that may arise.
• Conducting a detailed handover at the end of each day shift to the evening staff so they can continue to progress works and contact the customer if required.
• Ad hoc duties may be required.

Qualifications & Experience
Although no formal qualifications are required, a customer service or building industry background would be preferable although not essential.
Excellent communication skills, both spoken and written is a must.
Good IT skills and knowledge of Microsoft Word, Excel & Outlook is essential – full training will be provided on our internal system.

Please include an up to date CV and covering letter with your application

Job Description

Position Title: Multi Trade Operative – various locations
Department: Simcott Property
Reports To: Customer Care Manager

Summary of Position
Simcott Property are recruiting for Multi Trade Operatives across various locations in the UK to join our expanding team. Our company provides Customer Care and Construction services to a range of high-profile clients throughout the UK. We pride ourselves on our excellent customer service, extensive knowledge and most importantly our dedicated and friendly workforce. Our company culture is relaxed and supportive with a strong work ethic and can-do approach.

We are looking for multi skilled operatives that are confident in their work, able to work using their own initiative, polite and friendly to customers, whilst carrying out works to a high standard.

Works that will be required but not limited to are:
• Snag lists provided by our clients
• Home improvements
• General maintenance
• Full refurbishments
• Project works

All applicants must have previous checkable experience within a construction/building/maintenance background. Most of the work you will undertake involves following a list of snag items which have been reported by our clients. Whilst all trade backgrounds will be considered it would be beneficial if one of the below is a main skill:
• Carpenters
• Electricians
• Bricklayers
• Plumbers
• Plasterers
• Decorators
• Groundworkers

Whilst we endeavour to arrange work in the region of where you live, sometimes it is required for you to travel further afield to accommodate works that have been booked in. Mileage costs will be reimbursed to accommodate this.

**This is a self-employed position and you must have your own vehicle and tools.**

Please include an up to date CV and covering letter with your application